Auriga, a global software provider for the omnichannel banking and payments industry, today announced a significant development of its digital self-service branch solution Bank4Me. IOLE is a powerful virtual assistant that intuitively and fully answers customers’ needs and provides extended assistance when they use Bank4Me.
Running on digital hubs inside new style branches, Bank4Me allows customers to access all the services of the bank in self-service mode and interact with the bank’s consultants via video and audio assistance, in a safe and personalised way.
The new IOLE virtual assistance maximises Bank4Me #NextGenBranch capabilities to support customers and educate them on new features and financial products, further improving the experience of using digital self-service branch services. IOLE offers a wide range of functions dependent on the needs of the customer:
- Integrates into the Bank4Me desk and is activated by motion sensors to welcome the customer and offer its services.
- Offers fully automated assistance through voice…