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Customers’ complaints about fintech company Chime continue

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SAN DIEGO (KGTV) — Complaints about a popular financial technology company continue, roughly a year after Team 10 first covered Chime.

Chime used to be where Dayna Avelar kept her money. The company is marketed as having easy online banking experience, but some customers—like Avelar—said that is not the case.

“I got two direct deposits before I started having problems,” Avelar said.

She said somehow, someone else was able to get control of her account and take out some money. At this point, she does not know how that happened. Avelar disputed it and said she was able to get that amount back.

“I changed my password. I had changed my login information. They sent me a new card. They assured me everything was going to be okay,” Avelar told Team 10 during an interview via Zoom.

However, she said everything was snot okay.

Her phone number was changed on her account and even now, she does not know how. She continued to deal with problems.

“About two or three days later, same thing happens. They took literally all of the money out of my account. Thousands of dollars,” she…

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